Refund Policy
Legal notice
The explanations and information provided on this page are only general explanations and information on how to draft your own Refund Policy document. You should not consider this article as legal advice or recommendations on what you should actually do, as we cannot know in advance what specific refund policies you want to establish between your business and your customers. We recommend that you seek legal advice to understand and draft your own Refund Policy.
Refund Policy: basics
That said, a Refund Policy is a legally binding document intended to establish the legal relationship between you and your customers regarding whether and how you will provide a refund. Online businesses that sell products are often required (depending on national laws and regulations) to disclose their product return and refund policies. In some jurisdictions, this is required to comply with consumer protection laws. It can also help you avoid legal claims from customers who are dissatisfied with the products they purchased.
What should be included in the Refund Policy document
Refund Policy - Auto Spa at Home
Last updated: July 19, 2025
1. Situations Eligible for Reimbursement
We accept prepayment refund requests in the following cases:
- Cancellation by us: If we are unable to provide the service due to causes attributable to us (e.g., operational failures).
- Service not performed: If our staff does not show up at the agreed time without prior notification.
- Breach of Warranty: If the service does not meet the promised standards **and** we cannot reprocess it within 48 hours.
2. Exceptions (No refunds apply)**
- Customer cancellations with less than 24 hours' notice (50% charge applies).
- Pre-existing damage not reported prior to service.
- Unforeseen weather changes (rain, hail) that prevent washing from being carried out safely.
- Personal items not removed that limit the execution of the service.
3. Application Process
Maximum period: 7 calendar days after the date of service.
Required steps:
1. Contact us via:
- Email: [reclamos@autospaathome.com]
- Telephone: [Customer Service Number]
2. Provide:
- Full name and phone number used in the reservation.
- Proof of payment (transfer/invoice).
- Photographs that demonstrate non-compliance (if applicable).
4. Refund Methods
- Online payments: Refund to the same account/card within 3-5 business days.
- Cash payments: Bank transfer or voucher for the equivalent amount (valid for 90 days for future services).
- **Note:** We do not issue cash refunds at home for security reasons.
5. Processing Times
- Evaluation: Maximum 48 business hours after receiving all documentation.
- Cash refund: 3-10 business days depending on the original payment method.
6. Alternative to Refund (Priority)
- Free re-service: We offer to repeat the service free of charge at a new time (subject to availability), unless the customer specifically requests a refund.
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⚠️ Key Conditions
1. Early cancellations:
- If you cancel more than 24 hours in advance: 100% refund.
- If you cancel less than 24 hours in advance: only 50% of the payment will be refunded (if an advance was paid).
2. Services started:
- If the service is interrupted by the customer's decision after it has begun, no refund will apply.
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Contact for Complaints:
- Email: [reclamos@autospaathome.com]
- Telephone: [+52 322 1558 317] (Monday to Friday 9:00 - 18:00)
> 🔹 **Implementation recommendations:**
> - **Train your team** to explain the policy clearly before payment.
> - **Request acknowledgment of receipt** on cancellation emails.
> - **Update the fields [ ]** with your actual data.
> - **Consult local regulations** (e.g., Federal Consumer Protection Law in Mexico).
*This policy protects both customers and the business by setting clear expectations in the event of non-compliance.*